1993-2011
Southern California/Orange County CIO Breakfast Round Table
August 11, 2011 meeting
Present: Ashwin Rangan, Jeff Hecht, Jim Sutter, Jon Hahn, Joe Desuta, David Mann, Sean Brown, Andy King, Dave Phillips
The following is a list of future topics and speakers:
9/8/11 Microsoft Update Hicham Semaan, Quickstart
10/13/11 Business Analytics trends Sean Brown/Charles Wilson, RJT Compuquest
11/10/11 Google Aps. Joe Desuta, First Team Real Estate
12/8/11 Social Media David Mann, Neudesic
Please send me your suggestions for topics and speakers.
Topic: Mobility
Ashwin acknowledged that a lot of his presentation was borrowed from Simon Guest, Neudesic, from his mobility roadshow. There are 80,000 activations per day counting both AT&T and Verizon, and Microsoft has spent $1B actively marketing Window Phone 7. This causes problems with what to do with the older devices – refurbish them or mine for metals. Also you would think that you could run out of new customers but people are buying 2 or more for various reasons. Symbian has 40% share of the OS worldwide, with Android at 18%. In the US, Android has grown to 33% share in 12 months, with Apple making a steady ascent. Check out Ashwin’s slides as he lists iPhone, Android, Blackberry and Microsoft summary numbers – interesting reading. In terms of application development, is it best to write once for all devices (Open Source - HTML5), or target for your particular device? It’s the same old problem. The device feature matrix is interesting – again I recommend you spend some time studying the slides in Ashwin’s handout. They are at:
http://www.slideshare.net/occio
We asked the group to share with us their biggest challenge with mobility.
Jeff’s biggest problem is that they are in a regulated industry, and security is the challenge. Everyone wants to have their own type of device so they have to pilot them to determine which devices can run on their networks, and allow only those devices which meet basic standards.
Jim related that his client's biggest challenge is to accommodate all their innovations – the field people want to do competitive analysis on their smartphones. They are also thinking about having their own ap store.
Jon’s biggest challenge is user support, as the devices come from all over the world. He has no mobile aps as yet.
Dave’s challenges include the variety of platforms because they work with many different clients, and how to implement the gatekeeper concept so that everything developed for one client stays that way. Nuedesic has invested heavily in mobility.
Joe stated that mobile aps are not on his radar as yet. He has a nice suite of applications, which might not migrate to the mobile environment that easily.
Sean said that as a SAP partner they have invested heavily in mobility. There is a lot of proof of concept activity going on.
Andy said that they are a Blackberry user, with a legacy ERP system. They will be evaluating the integration of desk top PCs, to tablet, to iPod
Tuesday, August 30, 2011
Monday, August 1, 2011
OC CIO Minutes July 14, 2011
Southern California/Orange County CIO Breakfast Round Table
July 14, 2011 meeting
Present: Jennifer Curlee, Jim Sutter, David Mann, Sean Brown, Dave Phillips
The following is a list of future topics and speakers:
8/11/11 i-pad and mobility Ashwin Rangan
Please send me your suggestions for topics and speakers for September through December.
Topic: IT as a Service
Jennifer started by quoting IT costs as a % of revenue – Gartner states 3.5% (4.3% of operating expense) whereas Computer Economics states it’s more like 1.5% to 1.8% of revenue. IT costs per user are down from $8K in 2006 to $7K in 2010. Forrester claims that it would be much better if IT costs were stated in terms of service items users understand (like email, web hosting, etc.) rather than in IT units like servers, storage arrays, etc. Chargeback/allocation is useful because it helps contain cost, demand accountability, transparency, value and impact of IT. The challenge of establishing of a chargeback/allocation system is that what’s included as IT costs varies from company to company. What you might like would be simple to understand, accountable, fair, predictable and controllable. Various chargeback models are based on either or all of direct costs, % usage and/or subscription fees. Jennifer’s handout contained many examples of the different methods. If you want a service based pricing approach, it should be based on a measured unit of service, supports a price to value relationship, and requires a service catalog to provide a framework for IT as a business within a business. To get started you must produce a catalog of services, estimate TCO per unit and establish a pricing structure. Jennifer included samples of infrastructure chargeback from BizCloud catalog, and from Amazon. To support such a system you have to have chargeback tracking tools, which she also listed.
Thank you, Jennifer, for an excellent presentation and handout. We had a very interactive discussion throughout maybe because of rather than in spite of the small turnout. It’s a topic that we could revisit again soon. It certainly reminded us of the struggles we had in the past trying to implement such systems, whether to distribute costs, or at least control costs and/or influence usage.
July 14, 2011 meeting
Present: Jennifer Curlee, Jim Sutter, David Mann, Sean Brown, Dave Phillips
The following is a list of future topics and speakers:
8/11/11 i-pad and mobility Ashwin Rangan
Please send me your suggestions for topics and speakers for September through December.
Topic: IT as a Service
Jennifer started by quoting IT costs as a % of revenue – Gartner states 3.5% (4.3% of operating expense) whereas Computer Economics states it’s more like 1.5% to 1.8% of revenue. IT costs per user are down from $8K in 2006 to $7K in 2010. Forrester claims that it would be much better if IT costs were stated in terms of service items users understand (like email, web hosting, etc.) rather than in IT units like servers, storage arrays, etc. Chargeback/allocation is useful because it helps contain cost, demand accountability, transparency, value and impact of IT. The challenge of establishing of a chargeback/allocation system is that what’s included as IT costs varies from company to company. What you might like would be simple to understand, accountable, fair, predictable and controllable. Various chargeback models are based on either or all of direct costs, % usage and/or subscription fees. Jennifer’s handout contained many examples of the different methods. If you want a service based pricing approach, it should be based on a measured unit of service, supports a price to value relationship, and requires a service catalog to provide a framework for IT as a business within a business. To get started you must produce a catalog of services, estimate TCO per unit and establish a pricing structure. Jennifer included samples of infrastructure chargeback from BizCloud catalog, and from Amazon. To support such a system you have to have chargeback tracking tools, which she also listed.
Thank you, Jennifer, for an excellent presentation and handout. We had a very interactive discussion throughout maybe because of rather than in spite of the small turnout. It’s a topic that we could revisit again soon. It certainly reminded us of the struggles we had in the past trying to implement such systems, whether to distribute costs, or at least control costs and/or influence usage.
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